Dubplate.net

rob_o · Post by **rob_o** » Tue Feb 12, 2008 5:25 pm

Just wondering if anyone else has ever had any problems with them. Me and a mate orderd 4 records and the money has come out of his account but its been a week and no records no confirmation email, he's even tryed ringing up on differnt days and sent a few emails to them but theres just no answer???

steppa · Post by **steppa** » Tue Feb 12, 2008 6:03 pm

I have had problems in the past, but always recieved the vinyl in the end. I ordered sensi dub from SOTU on wednesday and still havnt received it? anyone else had a problem on that one?

dj klaim · Post by **dj klaim** » Tue Feb 12, 2008 6:15 pm

steppa wrote:I have had problems in the past, but always recieved the vinyl in the end. I ordered sensi dub from SOTU on wednesday and still havnt received it? anyone else had a problem on that one?

Ordered Sensi Dub on Friday, hopefully will arrive Thursday morning at the latest. In terms of Dubplate.net, delivery is always excellent for me, arrived the next day whenever I've ordered.

rob_o · Post by **rob_o** » Tue Feb 12, 2008 6:21 pm

yeah yeah iv used dubplate before they have been fine, just this time for some reason

dubstepper · Post by **dubstepper** » Tue Feb 12, 2008 6:32 pm

Rob_O wrote:Just wondering if anyone else has ever had any problems with them. Me and a mate orderd 4 records and the money has come out of his account but its been a week and no records no confirmation email, he's even tryed ringing up on differnt days and sent a few emails to them but theres just no answer???

It may simply be down to the fact that 1 or moe items you orderd may not be in stock, i had sorta same prob, i orderd a caspa tune a while back from dubplate.net n after bout 4 days of it not turning up i gave them a call. The guy said o ye sorry the tune i orderd wasn't actully due in stock for like 5 days. But when they did send it it arrived next day, same with other orders they norm arrive next day 2 at the latest. Don't worry i'm sure the tunes will turn up

xor · Post by **xor** » Tue Feb 12, 2008 6:59 pm

Well I ordered a record and a t-shirt on the 1st Feb and they've not appeared. They're not answering emails either. Not the one.

south3rn · Post by **south3rn** » Tue Feb 12, 2008 7:04 pm

sotu and dubplate are easily the worst online shops i've ever dealt with

le_hardcore_chiefus · Post by **le_hardcore_chiefus** » Tue Feb 12, 2008 8:05 pm

always both been fine with me ..sensi dub came within a couple of days last week, and dubplate were sound when i ordered off em last, though only used them a total of both 3 times...sure it will work out bro

furiouz · Post by **furiouz** » Tue Feb 12, 2008 8:27 pm

South3rn wrote:sotu and dubplate are easily the worst online shops i've ever dealt with

I never order from SOTU again.. Never had any problems with dubplate.net though

mowgli · Post by **mowgli** » Tue Feb 12, 2008 8:48 pm

I`m also waiting now exactly 11 days for sensi dub i ordererd at sotu

hope it arrives soon.

south3rn · Post by **south3rn** » Tue Feb 12, 2008 8:59 pm

Furiouz wrote:
South3rn wrote:sotu and dubplate are easily the worst online shops i've ever dealt with
Never had any problems with dubplate.net though

their lack of communication with customers is appalling

robsteppin · Post by **robsteppin** » Tue Feb 12, 2008 9:29 pm

yea i ordered sensi dub on wednesday and still aint got it... getting inpatient

rob_o · Post by **rob_o** » Tue Feb 12, 2008 9:41 pm

its mad how there just not replying to emails an phone calls

le_hardcore_chiefus · Post by **le_hardcore_chiefus** » Tue Feb 12, 2008 9:46 pm

should i feel guilty..? lucky..?

steppa · Post by **steppa** » Tue Feb 12, 2008 10:04 pm

this is rediculous SOTU and dubplate.net have absolutly crap customer service. I have rang and emailed SOTU and have still received nothing back, is it just cus i dint add that stupid insurance box onto my order, that for some reason they dont know where it is now? Does anyone know wat the deal is with SOTU?

glacius · Post by **glacius** » Tue Feb 12, 2008 10:23 pm

I've ordered quite a few vinyls from there in the past. They've always been ok with me!
I've heard quite a few people mention that they did not reply.

Just keep trying i suppose. I'm sure they will post the records soon!

xor · Post by **xor** » Wed Feb 13, 2008 1:29 pm

It all arrived this morning. Shame there was no reply to the email I sent, at least they arrived safely.

dj klaim · Post by **dj klaim** » Wed Feb 13, 2008 2:40 pm

My SOTU package arrived this morning, nothing to worry about fellas.

prisoner · Post by **prisoner** » Wed Feb 13, 2008 4:16 pm

South3rn wrote:
Furiouz wrote:
South3rn wrote:sotu and dubplate are easily the worst online shops i've ever dealt with
Never had any problems with dubplate.net though
their lack of communication with customers is appalling

dealing with the dmz repress thing with them right now.

a little more communication would be nice. sending emails is pretty easy.

whenever i've had an issue with redeye they get back to you right away and things are sorted. probably not gonna deal with sotu anymore....

chunkie · Post by **chunkie** » Wed Feb 13, 2008 4:37 pm

it seems the same problem applies to MP3s!

just ordered £19.50 worth of MP3s - after the purchase WorldPay only charged me £17 - i've got the receipt from World Pay and a merchant ID, but dubplate.net is rejecting the merchant id and says payment is still pending

fired off an email to customer services

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