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SERATO HELP, anyone with info please help.

Posted: Sun May 31, 2009 1:12 am
by soulreal
ez ya'll. I needed a new laptop to use for shows upcoming this weekend and next week, so i borrowed my old mans brand new dell, big ups pops, but when i plug serato into it usb it is not recognized. This box has work with much inferier laptops, and works with my MAC desktop. I have updated, rand the drivers, dialog box says sl1 is recognized, and tried everything i know to do. The dell is pretty nice, fast and like i said brand new, running vista64bit. tech support says it is a bad chip-set but the comp was recently looked at by a professional and seems to be tip top. Wasting valuable practice and tune sort out time by doing this. PLEASE HELP A BROTHER IF U HAVE ANY SUGGESTION.
thanks
peace

Posted: Sun May 31, 2009 1:50 am
by casual-p
did u plug it in before u installed serato and the drivers?

Posted: Sun May 31, 2009 2:13 am
by soulreal
yea man, im so mf p.o.'ed right now. no-one seems to know whats up and i need dis to work, brand new computer.
thanks mate

Posted: Sun May 31, 2009 12:12 pm
by casual-p
uninstall everything then try installing the software before u plug in the box. i think thats the way serato recommend it? have a look on their site its got a good help section. to be honest though i regret ever getting it its such a parr