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Native Instruments Massive Help
Posted: Sun Dec 04, 2011 11:14 pm
by LaughAttack
Hello,
I have already purchased and downloaded Massive on my laptop, but I also want it on my desktop. When I go to the site and login, there are no "download" options, only "download demo" and "buy". I dont want to download the demo or buy, I just want to download the full version since I already bought it!!!
thanks,
LA
Re: Native Instruments Massive Help
Posted: Sun Dec 04, 2011 11:21 pm
by S1NTH3TIC
I had the same thing happen, just email them explaing your situation and they'll email you a DL link for whichever OS you have.
Re: Native Instruments Massive Help
Posted: Sun Dec 04, 2011 11:22 pm
by LaughAttack
K, thanks a bunch.
Re: Native Instruments Massive Help
Posted: Sun Dec 04, 2011 11:28 pm
by subfect
You might be waiting a while mind you
Make sure you save the download somewhere
I had to go through the same process with razor.
Re: Native Instruments Massive Help
Posted: Sun Dec 04, 2011 11:30 pm
by LaughAttack
I feel like an idiot, but what email to you contact? When I go to the contact section of the site and go to technical support it brings me to a support page and gives me no emails.
Re: Native Instruments Massive Help
Posted: Sun Dec 04, 2011 11:46 pm
by subfect
I'd call them - and make sure you have your serial on hand. Email will take forever.
Re: Native Instruments Massive Help
Posted: Mon Dec 05, 2011 2:11 am
by Sine69
Can't you just download the demo then enter your serial number? I'm pretty sure it just launches in demo mode without a serial anyways
Re: Native Instruments Massive Help
Posted: Mon Dec 05, 2011 4:22 am
by antman
1: Download demo
2: insert serial in demo
3: ???
4: profit
Re: Native Instruments Massive Help
Posted: Mon Dec 05, 2011 4:54 am
by extremesociety
antman wrote:1: Download demo
2: insert serial in demo
3: ???
4: profit
I'd just call them during their support hrs, as per the suggestion above.
Re: Native Instruments Massive Help
Posted: Mon Dec 05, 2011 7:03 am
by subfect
Sine69 wrote:Can't you just download the demo then enter your serial number? I'm pretty sure it just launches in demo mode without a serial anyways
Make this man president. He's an ideas man!
Re: Native Instruments Massive Help
Posted: Mon Dec 05, 2011 7:32 am
by wub
I thought Massive required online registration to take place, remember the hassle I had trying to install it onto my offline studio machine
Re: Native Instruments Massive Help
Posted: Mon Dec 05, 2011 9:00 am
by VirtualMark
this is why i'm pro piracy... they treat paying customers like idiots, making them go through hoops to use software they paid for. i just download the cracked version, up and running in seconds.
emailed NI support about my soundcard, went back and forth over a few weeks with then asking me the same questions each time, ended up solving the issue myself. NI customer support are one of the worst i've ever used.
Re: Native Instruments Massive Help
Posted: Mon Dec 05, 2011 10:30 am
by the dub lemon
Log into the website with your service center login details then under the support menu you can find a download updates and drivers section, all your registered product are available to download there.