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Did ever someone got their Novation gear serviced?

Posted: Fri Feb 27, 2009 11:49 am
by cixxxj
Someone has put something too heavy on my Remote Zero SL and now three pots and two pads are broken and send random midi messages continously and stuff so my control surface its pretty much out of order.
I need to service it, anyone had experiences with Novation gear getting repaired? How much did it cost?

Posted: Sun Mar 01, 2009 12:22 am
by moodswing
Had some experience with the Focusrite (Novation's "mother" company) service department and although the service was excellent the price was quite steep . Parts are definitely cheaper for Novation gear compared to the ones for Focusrite gear tho. Good luck anyways.